DELIVERY, RETURNS AND REFUND POLICY
Last updated: September 10, 2026
This policy applies to orders placed on Courbesia.com.
1. Delivery
Courbesia offers delivery in France as well as internationally, to countries available at the time of order.
Delivery times
Estimated delivery times are:
France: 48 business hours
International: 8 to 10 business days
Business days exclude weekends and public holidays.
These deadlines may exceptionally be extended during periods of high activity, during public holidays, in case of carrier delays, or for any other circumstance beyond Courbesia's control.
For international orders, customs checks and formalities may also result in additional delays.
2. Delivery fees
Delivery fees depend on the destination and the available delivery method.
The exact amount is indicated to the customer before order confirmation and payment.
For certain international orders, taxes, customs duties, or import fees may be applied by the authorities of the destination country. When these are not included in the payment on Courbesia.com, these fees may remain the responsibility of the recipient.
3. Order tracking
When tracking is available, the tracking number or link is provided to the customer after shipment.
It may take some time before the tracking is updated by the carrier.
4. Incorrect address or uncollected package
The customer is responsible for the accuracy of the address provided when placing their order.
In case of an error, please contact us as soon as possible at Courbesia@gmail.com. However, a modification cannot be guaranteed once the order has already been prepared or shipped.
When a package is returned to Courbesia due to an incorrect or incomplete address provided by the customer, or because it was not collected within the timeframe specified by the carrier, re-shipping fees may be requested within the limits allowed by regulations.
5. Package indicated as delivered but not received
If the tracking indicates that your package has been delivered but you have not received it, please contact us at Courbesia@gmail.com.
A verification and, when necessary, an investigation with the carrier may be conducted to determine the appropriate solution.
6. Damaged package or product
If your order arrives damaged or if you receive an incorrect product, please contact us as soon as possible at Courbesia@gmail.com.
Please include:
- your order number;
- a description of the problem;
- photographs of the package and the affected product when this helps to identify the problem.
This procedure does not limit your rights under legal guarantees.
RETURNS AND REFUNDS
7. Right of withdrawal
When the right of withdrawal is applicable, the consumer has a period of 14 days from the receipt of their order to inform Courbesia of their decision to withdraw, without having to justify their decision.
The request must be sent to:
Please include your name, order number, and the products concerned.
8. Return conditions
After exercising their right of withdrawal within the applicable period, the customer must return the products within the timeframe specified by the regulations.
Products must be properly packaged to prevent any damage during their return.
Direct return costs as part of a withdrawal are the responsibility of the customer, unless otherwise provided by law or indicated by Courbesia.
9. Opened or unsealed products
For health or hygiene reasons, certain products may be delivered sealed.
When the conditions provided by law are met, products unsealed after delivery and that cannot be returned for hygiene or health protection reasons are not eligible for the right of withdrawal.
We therefore recommend checking your order before opening or removing the product's protective device.
This exception does not waive your rights when a product is defective, damaged, non-compliant, or different from the one ordered.
10. Refunds
When a refund is due, it is made in accordance with the deadlines provided by the applicable regulations.
Courbesia may, when permitted by law, defer the refund until the returned product is recovered or until the customer provides proof of its shipment.
The refund is made using the same payment method as that used during the initial order, unless otherwise agreed.
11. Defective or non-compliant product
If you receive a defective, incorrect, or non-compliant product, please contact Courbesia@gmail.com as soon as possible.
After reviewing the situation, an appropriate solution will be offered in accordance with applicable legal guarantees and rights.
12. Contact
For any questions regarding delivery, returns, or refunds:
Courbesia
1 Terrasse du Parc
75019 Paris, France
Email: Courbesia@gmail.com